Privacy Policy

Flowloopa Privacy Policy

Privacy Policy

Last Updated: November 2025

Flowloopa (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our CRM platform, subscribe to our services, or engage with our marketing systems.

By using Flowloopa or submitting information through our website, forms, CRM system, or SMS opt-ins, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect personal information that you voluntarily provide, such as:

  • Name
  • Email address
  • Mobile number
  • Business information
  • Payment or billing details
  • Login credentials (encrypted)

B. Information Collected Through the CRM System

When you use the Flowloopa CRM, we may process:

  • Lead and contact data you enter into the CRM
  • Messages sent or received through the CRM
  • Notes, tasks, appointments, and call logs
  • Form and funnel submissions
  • Automation and workflow activity history

C. SMS & Email Communication Data

We may collect information related to communications such as:

  • SMS opt-in and opt-out status
  • Message delivery status and engagement
  • Email opens, clicks, replies, and bounces
  • Conversation history in the unified inbox

D. Automatically Collected Information

Through cookies, pixels, and analytics tools, we may automatically collect:

  • IP address and approximate location
  • Device type and browser information
  • Pages viewed and time spent on each page
  • Referring URLs and traffic sources
  • Technical data related to usage and performance

E. AI-Assisted Processing

Flowloopa may use AI tools to assist with tasks such as message categorization, workflow automation, lead scoring, and content suggestions. Any AI-assisted processing follows the same data protection principles described in this Policy.

2. How We Use Your Information

A. To Provide and Improve Flowloopa Services

We use the information we collect to:

  • Set up and manage user accounts
  • Deliver CRM and automation features
  • Process payments and subscriptions
  • Provide customer support and technical assistance
  • Improve, customize, and optimize our platform

B. Marketing Communications

We may send you marketing and promotional communications, including:

  • Email updates and newsletters
  • SMS reminders and alerts
  • Product announcements and offers
  • Educational content and tips

You may opt out of marketing communications at any time (see Section 9).

C. Automations You Configure

If you configure automations inside Flowloopa, your stored information may be used to:

  • Trigger automated SMS or email messages
  • Create tasks and reminders
  • Route leads and contacts to team members
  • Update pipelines and statuses
  • Generate notifications and internal alerts

D. Security & Compliance

We may use your information to:

  • Monitor and protect the security of our systems
  • Detect, prevent, and address fraud or misuse
  • Comply with legal and regulatory obligations

3. SMS Consent & Mobile Communications

By providing your mobile number and opting into SMS communications through our website, forms, funnels, or CRM setup, you consent to receive:

  • Appointment reminders and confirmations
  • Marketing messages and promotions
  • Follow-up messages and nurture sequences
  • System notifications and support-related messages

Message frequency may vary. Standard carrier messaging and data rates may apply, depending on your mobile plan and provider.

You can opt out of SMS communications at any time by replying with “STOP”, “UNSUBSCRIBE” or as instructed in the message. You may still receive important non-marketing messages such as security alerts or critical account notifications.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business and deliver our services, including:

  • Email and SMS delivery providers
  • Payment processors and billing platforms
  • Hosting and cloud infrastructure providers
  • Analytics, tracking, and performance tools
  • CRM and integration partners (e.g., Meta, Google, Zapier)

These third parties are authorized to use your personal information only as necessary to provide services to us and are required to protect your data in accordance with applicable laws.

We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Flowloopa, our users, or others.

5. Cookies & Tracking Technologies

Flowloopa uses cookies, pixels, and similar tracking technologies to:

  • Remember your preferences and login sessions
  • Improve website performance and user experience
  • Analyze traffic and usage patterns
  • Enable remarketing and advertising campaigns

You can control or disable cookies through your browser settings. However, some features of the site or platform may not function properly if cookies are disabled.

6. Data Retention

We retain your information for as long as necessary to provide our services, operate the CRM system, comply with our legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account or certain data at any time, subject to any legal or contractual obligations that require us to retain it for a longer period.

7. How We Protect Your Information

We implement industry-standard security measures designed to protect your information, including:

  • Secure socket layer (SSL) encryption
  • Secure servers and restricted access controls
  • Password encryption and credential protection
  • Regular updates and security monitoring
  • Data backups and recovery procedures

While we take reasonable steps to safeguard your information, no system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

8. Your Rights (Data Privacy)

Depending on your location and applicable law (including the Philippines’ Data Privacy Act of 2012), you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw consent where processing is based on consent
  • Request deletion of your personal data
  • Object to or restrict certain types of processing
  • Obtain a copy of your data in a portable format

To exercise these rights, please contact us using the details provided in Section 12.

9. Opt-Out Options

Email Marketing

You can opt out of marketing emails at any time by clicking the “Unsubscribe” link in the footer of any email we send.

SMS Marketing

You can opt out of SMS marketing by replying with “STOP,” “UNSUBSCRIBE,” or as instructed in the SMS message.

CRM Notifications

Notification preferences for in-app messages, alerts, or reminders may be managed directly within your account settings.

10. Children’s Privacy

Flowloopa is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

Email: [email protected]
Website: www.flowloopa.com

© Copyright 2025. Flowloopa Solutions. All rights reserved.